Support

Before you write

Including these details usually saves a round trip:

• The email address on your account.
• Your phone or tablet model and its OS version.
• The app version, shown at the bottom of the Profile screen.
• What you did, what you expected, and what happened instead.
• A screenshot or screen recording, if the problem is visible.

Common problems

• Cannot sign in: check that the email address is the one you registered with. There is no self-service password reset yet, so write to us and we will sort it out.
• A proof video will not upload: this is almost always a weak connection. Stay on the screen until the upload finishes, and retry on Wi-Fi.
• Your streak looks wrong: streaks roll over at midnight in your device's timezone. Tell us the dates you expected and we will check the record.
• Your coach cannot see you: confirm you accepted the invite. The Profile screen shows which organisation you belong to.

Account and billing

Questions about a subscription, a refund, or your data are handled at the same address. To delete your account, see the 30-day process on the account deletion page.

Reporting someone

Every post and comment in the feed has a report action. Reports reach us directly. If someone is in danger, contact your local emergency service first.